1. Introduction
PioneerFix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home repair and maintenance services, including our website and mobile applications.
2. Information We Collect
2.1 Personal Information
When you create an account or request services, we may collect:
- Name and contact information (email, phone number, address)
- Property details and service location
- Payment information (processed securely through Stripe)
- Service history and preferences
- Communication records and customer support interactions
2.2 Automatically Collected Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our services
- Process your service requests and payments
- Schedule and dispatch technicians
- Send service notifications, appointment reminders, and updates
- Respond to your inquiries and provide customer support
- Improve our services and develop new features
- Detect and prevent fraud or security issues
- Comply with legal obligations
4. SMS/Text Message Communications
When you provide your mobile phone number, we may send you SMS notifications about your service appointments, quotes, and account updates.
Important SMS Policy:
- Your mobile information will not be sold, shared, or transferred to third parties for promotional or marketing purposes.
- We only use your phone number to send service-related notifications
- Message frequency varies based on your service activity
- Standard message and data rates may apply
- Consent to receive SMS is not a condition of purchase
- You can opt out anytime by replying STOP to any message
- Reply HELP for assistance
5. Information Sharing and Disclosure
We may share your information with:
5.1 Service Providers
- Stripe - Payment processing
- Telnyx - SMS notifications (your phone number will only be used for service-related messages)
- Email service providers - Service notifications and communications
- Cloud hosting providers - Data storage and application hosting
5.2 Technicians and Staff
We share necessary information with our technicians to complete your service requests (name, address, phone number, service details).
5.3 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and updates
- Employee training on data protection
- PCI DSS compliance for payment processing
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and invoices are typically retained for 7 years for tax and legal purposes.
8. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal requirements)
- Opt out of SMS notifications by replying STOP
- Opt out of marketing emails by clicking unsubscribe
- Request a copy of your data
- Object to processing of your information
To exercise these rights, contact us at contact@pioneerfix.com
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website usage, and remember your preferences. You can control cookies through your browser settings.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
